Privacy Policy

Who we are (Data Controller)

RegentHaus (“we”, “us”, “our”) is the data controller for the personal data we collect via this website, forms, email, phone, WhatsApp and other communications.

Our details:

• Business name: RegentHaus Property Group Limited

• Email: info@regenthaus.co.uk

What data we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number

• Investor enquiry details: investment criteria, timeline, finance readiness

• Seller/property details: postcode, property type, bedrooms, tenure, condition, occupancy status, timeline, reason for selling (optional)

• Identity & verification documents (where required): photo ID (passport/driving licence) and proof of funds (e.g., bank statement/letter), and where relevant proof of address

• Communications: messages sent to us, call notes, emails

• Technical data: IP address, device/browser details, pages visited (via cookies/analytics where enabled)

We may accept redacted documents where appropriate (e.g., account number), provided your name, date and balance remain visible.

How we collect your data

We collect personal data when you:

• submit a website form

• contact us by phone/email/WhatsApp/social media

• request deal alerts or deal packs

• provide verification documents to proceed with an investor deal or offer submission

• use our website (cookies/analytics, where enabled)

Why we use your data (and our lawful bases)

Under UK GDPR, we rely on these lawful bases:

To respond to enquiries & provide information (Legitimate interests / Pre-contract steps)

• replying to investor or seller enquiries

• giving a valuation steer or next steps

• sending requested deal examples or pack information

To progress an investor deal or property transaction (Pre-contract steps / Contract)

• reserving a deal, managing exclusivity, and progressing offers

• liaising with estate agents/vendors/solicitors where needed

• introducing optional third parties (e.g., broker/solicitor/letting agent/contractors) only if requested or required

For identity and funding verification (where required) (Legitimate interests / Legal obligations where applicable)

• verifying seriousness and readiness to proceed

• providing ID/proof of funds to agents/vendors to support offer acceptance in principle

• reducing fraud risk and wasted time in the deal process

Marketing and deal alerts (Consent / Legitimate interests)

• sending deal alerts or updates if you opt in or request them
  You can unsubscribe anytime.

Legal, compliance and dispute handling (Legal obligation / Legitimate interests)

• keeping appropriate records

• defending legal claims or handling complaints

Who we share your data with

We may share your data with:

• Service providers (e.g., website hosting, email systems, CRM tools)

• Professional advisers (e.g., accountants, legal advisers) where necessary

• Transaction-related parties (only as needed): estate agents, vendors, solicitors, mortgage brokers, letting agents, contractors — typically to progress a reservation, offer, purchase or optional support

We do not sell your personal data.

International transfers

If we use service providers outside the UK, we’ll ensure appropriate safeguards are in place (e.g., UK adequacy regulations or standard contractual clauses).

How long we keep your data (retention)

We keep data only as long as necessary for the purposes described above, including:

• General enquiries: typically up to 12 months

• Investor reservations / transactions: typically up to 6 years (to align with standard legal/contract recordkeeping where relevant)

• Verification documents (ID/proof of funds): kept only as long as needed to progress the process, then securely deleted/disposed of unless we are required to retain them for legal/compliance reasons

How we protect your data

We use reasonable technical and organisational measures to protect personal data, such as access controls, secure storage, and limiting document sharing to what’s necessary. No method of transmission is 100% secure, but we take security seriously and restrict access to authorised personnel only.

Your rights (UK GDPR)

You have rights including:

• access to your data

• correction of inaccurate data

• deletion (where applicable)

• restriction or objection to processing (where applicable)

• data portability (in certain cases)

• withdrawing consent (for marketing)

To exercise your rights, contact us at: info@regenthaus.co.uk

Cookies and analytics

We may use cookies to improve site performance and understand usage. Where required, we’ll request your consent before placing non-essential cookies. You can control cookies via your browser settings.

Marketing preferences

If you join deal alerts or updates, you can unsubscribe at any time using the link in emails or by contacting us. We aim to keep marketing relevant and minimal.

Complaints

If you’re unhappy with how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO) (RegentHaus Property Group Limited – ICO Certificate No. ZC094133

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date.